Subject: Re: Need Approval for refund
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked]
Date: Thu, 30 Jul 2020 05:49:26 -0700 (MST)

Hi Team, 

With reference to the order number 8377956047, the customer placed the order for 6 items and as per hybris all items has been delivered to the customer under tracking id 100041431530. 

Now the customer is claiming 1 item is missing which is 162032141 - - Juniors Rudy Bassinet KW 31.29. So we request you to check this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 15:37:57 
Subject: Need Approval for refund 

Hi Team, 

Problem Statement: Missing items 

Order Date : Apr 15, 2020 
Order number : 8377956047 
Tracking ID: 100041431530 

Assistance Required: Need Approval for refund 

Issue Description: The customer placed an order for 6 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 6 items have been delivered from our side. 
The missing item is: 
162032141 - - Juniors Rudy Bassinet 

The item has been added by Asjad Hussain in KWD missing item Sheet for refund . 

Case History : The customer reached out to us on the 5th of May for the follow up for the refund. 

Customer's History : The customer has placed his 2nd order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.