Subject: Re: Knet refund issue cancelled on validation case ID 1335523
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Jul 2020 05:38:18 -0700 (MST)

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 16:12:17 
Subject: Knet refund issue cancelled on validation case ID 1335523 

Problem Statement: Refund Not Processed 
Order Date : 6/9/20 
Order ID: 8386936373/ 8386936269 
Tracking ID:0000000000 
transaction ID: 21682979 
Payment number: 211879459_700 
Hawala number: 016140028720 

Assistance Required: Need refund for customer. 

The order was placed on 6/9/20 but his got cancelled on validation and money got deducted and not refund yet , now he is chasing us for his refund. 
please do needful. 

Best regards 
Ammar Asif