Subject: Re: Late Delivery/ Refund Approval
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 09:07:57 -0700 (MST)

Hi jessie, 

Reminder 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 27 July, 2020 22:10:50 
Subject: RE: Late Delivery/ Refund Approval 

Hi Fauzan, 

Will revert tomorrow on this. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, July 27, 2020 5:25 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Late Delivery/ Refund Approval 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 July, 2020 09:51:46 
Subject: Late Delivery/ Refund Approval 

Hi team 

Problem Statement: Late Delivery/ Refund Approval 

Ticket no: 1148926 

Order Created:May 9, 2020 
Order Number:6490190569 
Tracking ID: CRDSAL0019822820 

Amount to refund: SAR 456.95 

Issue Description: The consignment shows shipped from our side on 14/05/2020 but the tracking status shows " Try to Pick up" and till now the order has not delivered to the customer . 

We escalated to WH on 23 Jun 2020 and to the courier on 9 Jul 2020 however did not get any response nor any action has been taken so far. 

Customer's history : the customer is with us since 07/12/18 and this is his 4th order with us. 

Assistance required : Customer does not want the order anymore .So we request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards 
Shafeeque 

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