Subject: Re: Need Cancellation and Refund "8380332060"
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 08:57:44 -0700 (MST)

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 23 July, 2020 20:10:44 
Subject: Need Cancellation and Refund "8380332060" 

Hi Team 
Problem Statement : Need Cancellation and Refund. 
Ticket ID : 1125701 
Order Date: Apr 29, 2020 
Order ID: 8380332060 
Tracking ID: 838033206030999991 
Store Code: Babyshop21118 
Issue Description : Need cancellation for the order and refund. 
Case history : The customer reached out to us for canceling this order and process the refund as soon as possible as he does not wish to receive the order anymore. The case has been escalated to the wh team and they have advised us to get in touch with LMIT team for cancellation as consignment details is not available in this order. 

PFA the attached screenshot of the response from Landmark team. 

Customer's history : This is the 2nd order of the customer. 

Assistance required : We request you to please cancel the order asap and close the issue. 
Best Regards, 
Abhishek Sisodia