Subject: RE: missing item // 6483080650
From: Ksaconloc Returns <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Wed, 29 Jul 2020 15:02:39 +0000

Dear Shakeeb,
Greetings

Please note that we received 1 Pcs from courier. Remaining 1 Pcs not received.

ORDER
FORWARD
PIECES
RETURN AWB
PACKAGES
RTN RCVD DATE
PALLET NUB
RTN TYPE
REMARKS
6483080650
45944174113
1/2
-
1
2-Jun-20
7
CC
ARAMEX

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, July 28, 2020 4:14 PM
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: missing item // 6483080650

External email sender, please take precaution.
Hi Team,

Please confirm have the items mentioned below been shipped from your end .

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 July, 2020 18:57:30
Subject: Re: missing item //  6483080650

Hi Team,

With reference to the order number: 6483080650, the customer placed the order for 5 items and as per the hybris all items were delivered. However, the customer is claiming that he didn't receive 3 items.

So we request you to check this concern and assist us with this case.

Details of missing items are:
162181756 - - Al Waha Leather Slip-On Arabic Sandals with Toe Ring   Q 1, SAR99.00
162213223 - - Duchini Criss Cross Strap Arabic Sandals     Q  1,  SAR119.00
162202950 - - Plain Woven Top with V-neck and Short Sleeves  Q  1,    SAR69.00

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 July, 2020 18:34:23
Subject: missing item //  6483080650

Hi Team,

Problem Statement: missing item
Order Date : Apr 17, 2020
Order ID: 6483080650
Return Tracking ID: 45944174113
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6483080650 and tracking ID 45944174113, the customer has placed his order on Apr 17, 2020. Now the customer has received incomplete order.

he is looking for his missing items:
162181756 - - Al Waha Leather Slip-On Arabic Sandals with Toe Ring   Q 1, SAR99.00
162213223 - - Duchini Criss Cross Strap Arabic Sandals     Q  1,  SAR119.00
162202950 - - Plain Woven Top with V-neck and Short Sleeves  Q  1,    SAR69.00

kindly look into the concern and advise us further.

Best regards
Ataullah

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