Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 29 Jul 2020 06:37:41 -0700 (MST)

Please note that the issue has not been resolved yet. 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, 26 July, 2020 12:25:51 
Subject: RE: Late refund: Case id - 1069416 Order Number: 9778038217 

[ mailto:[email-masked] | @Seeta Seeta ] 

Please get back to me today if there is no reply from CONLOC to get this sorted. 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, July 26, 2020 10:35 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number 9778038217, the order was placed on Apr 15, and till now there are no consignment details and the order status is in progress. 

Now customer wanted to cancel the order and he is asking for his refund, so we request you to cancel the order as soon as possible. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 July, 2020 16:03:12 
Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217 

Please do the needful. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 July, 2020 19:10:39 
Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217 

Please update us on the below concern. 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 15 July, 2020 21:56:53 
Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217 

Hi Team, 

We are still waiting for your assistance. 

Regards 
Shakeeb 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 10 July, 2020 14:45:49 
Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217 

Hi Team, 

With reference to the order number 9778038217, the order was placed in April and till now it's in progress. We request you to check the order and expedite the delivery date ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 July, 2020 21:10:03 
Subject: Late refund: Case id - 1069416 Order Number: 9778038217 

Hi, 

Please help us to either deliver the shipment or cancel the payment authorization for this order as the customer is getting very upset now and we are not getting any response from the conloc team. 

Kindly note that it's been more than 60 days since the order has been placed and yet not shipped from the warehouse. 

Problem statement - Late delivery - Order not shipped from the warehouse now the customer is asking for a refund. 

Case id - 1069416 

Order Number: 9778038217 

Order Created: 4/15/2020 

AWB - Not assigned 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 

Manish 

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