Subject: RE: Refund Approval 8373556371
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 10:24:53 +0000

Hi Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 29, 2020 12:25 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval 8373556371

External email sender, please take precaution.
Hi Team,

Problem Statement: Not shipped order / Refund Approval

Ticket ID: 923481
Order Date: March 20, 2020
Order ID: 8373556371
AWB: FP04210100017
Total Order Value: KWD 42.66

Issue Description: This Kuwait order has been placed on March 20, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on March 30, 2020 and the same was escalated to LMG and WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. This is customer's first order order with us.

Request you to provide an approval of KWD 16 for the Lifestyle items in this order.

Thank you for your help!

Regards,
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval / 8373556371
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 16 Jul 2020 10:31:28 +0000

Ok, process manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd55e8ddb16894aae0b9608d82973666e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637304922897302495&sdata=sEsG57Q2lVws7AGDJj%2BIfOzL%2FSEnMB1Pdw4CC%2FqIg%2BY%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd55e8ddb16894aae0b9608d82973666e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637304922897312492&sdata=kJyBVm9JtjK3TWzLcQzb8AoG3i5arhUprp1INP%2B0qWI%3D&reserved=0>

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 15, 2020 7:57 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Refund Approval / 8373556371

External email sender, please take precaution.

Hi Sachin,

With reference to the order number: 8373556371

This Kuwait order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened. The reason order was in the manual refund sheet was because the order has been placed on March 20, 2020 and no update on tracking since then nor we are getting any response from LMG when escalating.

Customer is chasing for the refund and is insisting we get it done asap.

Requesting you to provide approval to refund KWD 25.51. This is customer's first order

Thank you for your help!

Regards
Shakeeb