Subject: RE: Refund Approval #6449604004
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 29 Jul 2020 10:19:44 +0000

Hi Fauzan,

Please proceed with the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, July 29, 2020 2:18 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Approval #6449604004
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 18:34:49
Subject: Refund Approval #6449604004

Hi Team,

Problem Statement : Refund approval.
Ticket id : 695417
Order Date : Oct 31, 2019
Order ID: 6449604004
Tracking ID : 290062273620
Total Price : SAR134
The missing item is: 161764829 - - Quilted Square 2-Piece Cushion Set - 45x45 cms (quantity 2)  SAR134

Issue Description: Customer placed the item in 3 quantity  and each item contains 2 pieces it means in total 6 pieces but as per the customer she has only received 3 pieces, Under the consignment details we can see that all  items has been shipped/Delivered from our side.

Case history: Customer Emailed us on 14 Apr 2020. and saying that my issue still not resolved since long time. we have escalated to warehouse many times but no update from them.

Customer's history: Customer is with us since 2019 and have 7 completed order. The value of purchases is more than SAR 3800. and this is the first complain by customer.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Fauzan

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