Subject: RE: Not Delivered / Refund approval.Order ID: 6480858244
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 29 Jul 2020 09:24:48 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 29, 2020 11:02 AM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Not Delivered / Refund approval.Order ID: 6480858244

Hi Shakeeb,

Will revert to you shortly on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 5:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not Delivered / Refund approval.Order ID: 6480858244

External email sender, please take precaution.
Hi Jessie,

Need your advise on the issue below.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 15:04:49
Subject: Not Delivered / Refund approval.Order ID: 6480858244

Hi Team

Problem Statement : Not Delivered / Refund approval.

Order Date :  Apr 12, 2020
Order ID: 6480858244
Tracking ID : 290085479910
Total Price : SAR 823

Issue Description : The Customer placed the order on  Apr 12, 2020, On  11th of May the order was marked as delivered, However till now the customer did not receive the shipment. as seen in attached screenshot that smsa has shared with us that the shipment has been returned to warehouse.as we have escalated to warehouse conloc and they have replied saying that the order shown as Delivered on SMSA portal

Case history : The customer reached out to us on  31th of May and since then no action has been taken on the issue.

Customer's history : The customer is with us since  12th of Apr and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Items IDs that have not been received by customer : 162356284,162170133,162344925,162171840,162416339,162097841,161814673,162344927,162335733 . 9 items and in shipment tracking number are 10 items.

Regards,
Ebrahim Hageb

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Subject: RE: Not Delivered / Refund approval.Order ID: 6480858244
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 07:06:01 +0000

Ok, proceed.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d9b987441664cf82bdd08d8338dda2d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637316031626591972&sdata=snYvhnJ2AYqSQ1DW8KsGD5VX%2BH17hVAyTyriosOVrRA%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d9b987441664cf82bdd08d8338dda2d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637316031626601969&sdata=liHIMvTlOSbnqrrNc0Q0nMPoDRvWdyNhTuVpPcJ9fI4%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 29, 2020 11:03 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Not Delivered / Refund approval.Order ID: 6480858244
Importance: High

Hi @Sachin Maheshwari<mailto:[email-masked]>

The POD provided by the delivery team is not the standard POD and customer claims as well that no delivery has been received.

Please advise if we can refund 283 to the customer.

This is the customer’s first order with us.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 5:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not Delivered / Refund approval.Order ID: 6480858244

External email sender, please take precaution.

Hi Jessie,

Need your advise on the issue below.

Regards
Shakeeb

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 15:04:49
Subject: Not Delivered / Refund approval.Order ID: 6480858244

Hi Team

Problem Statement : Not Delivered / Refund approval.

Order Date :  Apr 12, 2020

Order ID: 6480858244

Tracking ID : 290085479910

Total Price : SAR 823

Issue Description : The Customer placed the order on  Apr 12, 2020, On  11th of May the order was marked as delivered, However till now the customer did not receive the shipment. as seen in attached screenshot that smsa has shared with us that the shipment has been returned to warehouse.as we have escalated to warehouse conloc and they have replied saying that the order shown as Delivered on SMSA portal

Case history : The customer reached out to us on  31th of May and since then no action has been taken on the issue.

Customer's history : The customer is with us since  12th of Apr and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Items IDs that have not been received by customer : 162356284,162170133,162344925,162171840,162416339,162097841,161814673,162344927,162335733 . 9 items and in shipment tracking number are 10 items.

Regards,

Ebrahim Hageb