Subject: Re: Refund check // 1319966//6205484491
From: Seeta Seeta <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 29 Jul 2020 01:41:18 -0700 (MST)

Hi Ala, 

For refund our timeframe is 4-15 business day and 15 business day has not compeleted yet, so inform the customer the timeframe and ask him to wait 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 18:05:15 
Subject: Refund check // 1319966//6205484491 

Dear Team , 

# 1319966 

Problem Statement : Refund check. 

Order Date : Jul 3, 2020 
Order ID: 6205484491 
Tracking ID : 46064003635 
Total Price : 134.20 SAR 
Refund value : 63 SAR 

Issue Description : The Customer placed the order on Jul 3, 2020, as he he change his mind for one order and the refund don in 7/10/20 as hyper , The customer comeback after 18 days claims that he didn't revived any money in his account from our side and send his bank statement . 

Case history : The customer reached out to us on 21 Jul 2020 . 

Customer's history : the customer is with us since 11/23/18 and this is his 7th order with us. 

Assistance required : We request you to check the case 

Kindly check the attachment for the Approval and close the issue. 

Regards, 
Ala Aldin