Subject: RE: Refund Approval 6486374236
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 08:26:49 +0000

Hi Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 29, 2020 12:07 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval 6486374236

External email sender, please take precaution.
Hi jessie,

Problem Statement: Refund Approval

Ticket ID: 1152639
Order Date: Apr 26, 2020
Order ID: 6486374236
Item ID: 162056767 - - Juniors Tuff Deluxe Rocker with Canopy
AWB: S001091309414
Total Order Value: SAR 586.10

Issue Description: This KSA order has been placed on Apr 26, 2020 and was delivered on April 30, 2020. Customer reported the above mentioned item missing. Value of the missing item is SAR 224.1.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on June 04, 2020 and the same was escalated to WH multiple times to confirm whether the item was shipped or not. We have not received any update on the same yet.

Customer's History: Customer is shopping with us since April 2020 and has a total of 3 completed orders. Total value of completed order is SAR 1733.5 and customer has no previous/similar complaints.

Assistance required: Request you to provide an approval of SAR 224.1 for the missing item and assist in closing this case.

Thank you for your help!

Regards,
Shakeeb
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Subject: RE: Refund Approval 6486374236
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 08:24:47 +0000

Ok, process.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C53b68de26cea49e84cc908d83398db03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637316078883319780&sdata=pykMD6YCKPspL%2F1ifmigemtifd2yxjfI2e20Ih46uRo%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C53b68de26cea49e84cc908d83398db03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637316078883329770&sdata=y95lKMd3lOcGAwCXL7xWOD71M8PwDxPclhUO%2FKVBAPI%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 29, 2020 12:23 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval 6486374236
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below item.

Item is missing and no revert from WH team

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 12:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval 6486374236

External email sender, please take precaution.

Hi jessie,

Problem Statement: Refund Approval

Ticket ID: 1152639

Order Date: Apr 26, 2020

Order ID: 6486374236

Item ID: 162056767 - - Juniors Tuff Deluxe Rocker with Canopy

AWB: S001091309414

Total Order Value: SAR 586.10

Issue Description: This KSA order has been placed on Apr 26, 2020 and was delivered on April 30, 2020. Customer reported the above mentioned item missing. Value of the missing item is SAR 224.1.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on June 04, 2020 and the same was escalated to WH multiple times to confirm whether the item was shipped or not. We have not received any update on the same yet.

Customer's History: Customer is shopping with us since April 2020 and has a total of 3 completed orders. Total value of completed order is SAR 1733.5 and customer has no previous/similar complaints.

Assistance required: Request you to provide an approval of SAR 224.1 for the missing item and assist in closing this case.

Thank you for your help!

Regards,
Shakeeb