Subject: Refund Approval 8373556371
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 01:25:24 -0700 (MST)

Hi Team, 

Problem Statement: Not shipped order / Refund Approval 

Ticket ID: 923481 
Order Date: March 20, 2020 
Order ID: 8373556371 
AWB: FP04210100017 
Total Order Value: KWD 42.66 

Issue Description: This Kuwait order has been placed on March 20, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on March 30, 2020 and the same was escalated to LMG and WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. This is customer's first order order with us. 

Request you to provide an approval of KWD 16 for the Lifestyle items in this order. 

Thank you for your help! 

Regards, 
Shakeeb