Subject: RE: Not shipped order / Refund approval// 6484954383
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 08:24:36 +0000

Hi Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, July 28, 2020 1:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped order / Refund approval// 6484954383

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 11:49:38
Subject: Not shipped order / Refund approval// 6484954383

Hi Team

Problem Statement : Not shipped order / Refund approval.

Order Date : Apr 22, 2020

Order ID: 6484954383

Tracking ID : 45951717405

Total Price :SAR804.90

Issue Description : The Customer placed the order on Apr 22, 2020, and it is pending since then, the order updated on the manual refund sheet due to invalid tracking ID, However till now the refund has not been initiated.

Case history : The customer reached out to us on 20th of May  and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 3/14/20 and this is his 7th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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Subject: RE: Not shipped order / Refund approval// 6484954383
From: Atul Arora <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Wed, 29 Jul 2020 07:40:14 +0000

If it has not even been handed over the courier partner, then please go ahead and refund it.

@Ritesh<mailto:[email-masked]>, can we RCA this order, that how did the delivery status get updated to delivered, without the order even being shipped.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 29, 2020 10:55 AM
To: Ritesh Sharma <[email-masked]>; Atul Arora <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Subject: FW: Not shipped order / Refund approval// 6484954383
Importance: High

Hi @Ritesh Sharma<mailto:[email-masked]> @Atul Arora<mailto:[email-masked]>

The below order has not been handed over to courier partner and customer has not received this but it got updated as delivered.

The customer has multiple orders with us from March and total amount to be refunded is SAR804.90.

Please advise if we can proceed since this order has been placed since April 22.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 1:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval// 6484954383

External email sender, please take precaution.

Hi Jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 11:49:38
Subject: Not shipped order / Refund approval// 6484954383

Hi Team

Problem Statement : Not shipped order / Refund approval.

Order Date : Apr 22, 2020

Order ID: 6484954383

Tracking ID : 45951717405

Total Price :SAR804.90

Issue Description : The Customer placed the order on Apr 22, 2020, and it is pending since then, the order updated on the manual refund sheet due to invalid tracking ID, However till now the refund has not been initiated.

Case history : The customer reached out to us on 20th of May  and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 3/14/20 and this is his 7th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.