Subject: RE: Not shipped order / Refund approval//6473977824
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 08:08:21 +0000

Hi Shakeeb,

Please find the attached approval and create RMA as lost in transit.

From: Jessie Caparas
Sent: Wednesday, July 29, 2020 10:57 AM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Not shipped order / Refund approval//6473977824

Hi Shakeeb,

Will revert shortly on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 5:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval//6473977824

External email sender, please take precaution.
Hi Jessie,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 17:19:01
Subject: Not shipped order / Refund approval//6473977824

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : 28-Mar-2020

Order ID: 6473977824

Tracking ID : 45759915272, 45761442300

Total Price :SAR 455.85

Issue Description : The Customer placed the order on 28-Mar-2020, and he has received only three items and the not delivered shipment # 45759915272 updated on the manual refund

sheet due to invalid tracking ID, However till now the refund has not been initiated.

Case history : The customer reached out to us on 12 of April  and  then the issue later one was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 11/21/18 and this is his 8th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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Subject: RE: Not shipped order / Refund approval//6473977824
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 07:50:05 +0000

Looking at customer purchase history, pls refund the missing items

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 29, 2020 10:58 AM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Not shipped order / Refund approval//6473977824
Importance: High

@Varun Sharma<mailto:[email-masked]>

The same issue in which this has been added in the manual refunds sheet however it hasn’t been updated nor refunded and now customer is complaining to get the refund.

The customer has been with us from 2018 and we need to refund SAR 455.85.

Please advise if we can proceed.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 5:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval//6473977824

External email sender, please take precaution.

Hi Jessie,

Please advise regarding the following concern.

Regards
Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 17:19:01
Subject: Not shipped order / Refund approval//6473977824

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : 28-Mar-2020

Order ID: 6473977824

Tracking ID : 45759915272, 45761442300

Total Price :SAR 455.85

Issue Description : The Customer placed the order on 28-Mar-2020, and he has received only three items and the not delivered shipment # 45759915272 updated on the manual refund

sheet due to invalid tracking ID, However till now the refund has not been initiated.

Case history : The customer reached out to us on 12 of April  and  then the issue later one was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 11/21/18 and this is his 8th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.