Subject: Refund Approval 6486374236
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 01:07:20 -0700 (MST)

Hi jessie, 

Problem Statement: Refund Approval 

Ticket ID: 1152639 
Order Date: Apr 26, 2020 
Order ID: 6486374236 
Item ID: 162056767 - - Juniors Tuff Deluxe Rocker with Canopy 
AWB: S001091309414 
Total Order Value: SAR 586.10 

Issue Description: This KSA order has been placed on Apr 26, 2020 and was delivered on April 30, 2020. Customer reported the above mentioned item missing. Value of the missing item is SAR 224.1. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on June 04, 2020 and the same was escalated to WH multiple times to confirm whether the item was shipped or not. We have not received any update on the same yet. 

Customer's History: Customer is shopping with us since April 2020 and has a total of 3 completed orders. Total value of completed order is SAR 1733.5 and customer has no previous/similar complaints. 

Assistance required: Request you to provide an approval of SAR 224.1 for the missing item and assist in closing this case. 

Thank you for your help! 

Regards, 
Shakeeb