Subject: Re: Late refund: Case id - 884170 Order Number: 9778800531
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 00:43:54 -0700 (MST)

Hi Team, 

With reference to the order number 9778800531, the order was place on 19th May and till now the order is in progress. After escalating the case to the courier team we have receive the update that they didn't recive the order from us. 

So we request you to cancel the order as the customer is now chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 19:17:19 
Subject: Late refund: Case id - 884170 Order Number: 9778800531 

Hi Team, 

Please update us on the below concern as the customer is very upset now as it's been 3 months since the order has been placed. 

Problem statement - Late delivery - As per the courier team the order has not received the shipment for the delivery 

Case id - 884170 
Order Number: 9778800531 
Order Created: 4/19/2020 
AWB - 34168338736380 

Assistance - Please cancel the order and process the refund for the same 

Regards, 
Manish