Subject: RE: Late Refund: Case id - 904994 Order Number: 6481409099
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 07:32:20 +0000

Hi Seeta,

Please raise a JIRA to process the refund as per the below screenshot.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, July 29, 2020 11:20 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Refund: Case id - 904994 Order Number: 6481409099

External email sender, please take precaution.
Hi Team,

With reference to the order number 6481409099, the customer returned 5 items but the refund has not processed yet. Can you please check this case and assist us for refund as the customer is chasing us for his refund.

The items were returned under tracking id 45944104920, RMA 23905106.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 19:22:13
Subject: Late Refund: Case id - 904994 Order Number: 6481409099

Hi Team,

Please assist us to process the below refund.

Problem statement: Refund Not initiated yet

Case id - 904994
Order Number: 6481409099
Order Created: 4/13/202
Tracking id - 45944104920

Return request created: 4/24/2020
RMA - 23905106

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 5/2/2020 still the refund for the same has not been initiated.

Regards,
Manish

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