Subject: Re: Late Refund: Case id - 904994 Order Number: 6481409099
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 00:19:37 -0700 (MST)

Hi Team, 

With reference to the order number 6481409099, the customer returned 5 items but the refund has not processed yet. Can you please check this case and assist us for refund as the customer is chasing us for his refund. 

The items were returned under tracking id 45944104920, RMA 23905106. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 19:22:13 
Subject: Late Refund: Case id - 904994 Order Number: 6481409099 

Hi Team, 

Please assist us to process the below refund. 

Problem statement: Refund Not initiated yet 

Case id - 904994 
Order Number: 6481409099 
Order Created: 4/13/202 
Tracking id - 45944104920 

Return request created: 4/24/2020 
RMA - 23905106 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 5/2/2020 still the refund for the same has not been initiated. 

Regards, 
Manish