Subject: RE: Refund approval./6484787243
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 07:11:30 +0000

Hi Shakeeb,

Will revert to you shortly on this.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, July 28, 2020 7:39 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./6484787243

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 20:20:55
Subject: Refund approval./6484787243

Hi Team

Problem Statement :  Refund approval.

Ticket id :  852531
Order Date :Apr 21, 2020
Order ID: 6484787243
Tracking ID : S001013165063

Total Price : SAR114.00

Issue Description : The Customer placed the order on  Apr 21, 2020  , and it is pending since then, On  4/22/20  the order was marked as  delivered, However till now the refund has not been initiated.
Case history : The customer reached out to us on Apr 21, 2020   and since then the issue was added to the manual refund sheet but no action has been taken and the courier team has confirmed with us that the package has been returned to warehouse .

Customer's history : the customer is with us since  4/21/20  and this is his  firs  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad.

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