Subject: RE: Refund Approval/ 6474386057
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 06:37:28 +0000

Hi Shakeeb,

Find the attached approval and create RMA as Lost in transit.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 11:10 AM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval/ 6474386057
Importance: High

Hi Shakeeb,

Will revert to you shortly on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 8:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval/ 6474386057

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 21:14:33
Subject: Refund Approval/ 6474386057

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 941701
Order Date: Mar 29, 2020
Order ID: 6474386057
AWB: S001021725012 , S001021572998
Total Order Value: SAR 1,060

Issue Description: This KSA order has been placed on March 29, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. As per courier response they never received the items from us.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 07, 2020 and the same was escalated to WH multiple times without getting any answer. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: This is customer's first order order with us.

Assistance Required: Request you to provide an approval of SAR 1,060 as well as assist in marking this Lost in Transit/warehouse so that we can close this case.

Thank you for your help!

Regards,
Centrepoint Support Team

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Subject: RE: Refund Approval/ 6474386057
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 06:14:50 +0000

Pls process.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb3536dff4334d83504908d83386b368%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637316000910957876&sdata=HsUFJDqeXCSrh866gzxMdgnJ2uDitmds477Q9ODUYzo%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb3536dff4334d83504908d83386b368%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637316000910967864&sdata=rgMRv32N7UcGnA3Hp%2FoQJTr8bur2E4rQ%2BaKYjm2p4LM%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 29, 2020 10:13 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval/ 6474386057
Importance: High

Hi Sachin,

We have escalated this again to the WH to confirm if item is physically in the store before we manually refund, however, there has been no reply.

The amount that we are supposed to refund is SAR 1060.

Please advise if we can go ahead with this since this order has not been handed over to the courier from March.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 8:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval/ 6474386057

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 21:14:33
Subject: Refund Approval/ 6474386057

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 941701

Order Date: Mar 29, 2020

Order ID: 6474386057

AWB: S001021725012 , S001021572998

Total Order Value: SAR 1,060

Issue Description: This KSA order has been placed on March 29, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. As per courier response they never received the items from us.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 07, 2020 and the same was escalated to WH multiple times without getting any answer. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: This is customer's first order order with us.

Assistance Required: Request you to provide an approval of SAR 1,060 as well as assist in marking this Lost in Transit/warehouse so that we can close this case.

Thank you for your help!

Regards,

Centrepoint Support Team