Subject: RE: Missing items / Refund approval #6490534060
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 06:36:49 +0000

Hi Fauzan,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 27, 2020 8:27 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing items / Refund approval #6490534060

Hi Fauzan,

Will revert tomorrow for this.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 5:40 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing items / Refund approval #6490534060
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below missing item case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 18:01:50
Subject: Missing items / Refund approval
Hi Team,

Problem Statement: Missing items / Refund approval

Ticket id : 1036436
Order Date : 10/05/2020
Order ID: 6490534060
Tracking ID: S001246166125
Total Price : SAR 159.00

The missing item is 155138302 - - Juniors 35-Piece Kitchen Playset the cost of the item is SAR 159.00

Issue Description: Customer placed order for 13 items on 10 May 2020  and as per Hybris the order is delivered on 28/06/2020  however  as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items has been shipped from our side.

We escalated to Shipa on 30 May 2020 and to the WH. on 16 Jul 2020  however no action has been taken since then.

Customer's history : the customer is with us since 11/09/19  and this is his 13th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Shafeeque

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Subject: RE: Missing items / Refund approval #6490534060
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 05:10:25 +0000

Pls process.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbbfecacbf4ec4bf9cd1d08d832b4893d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315098267129165&sdata=wS%2BjAjQH9%2FMnquD2a09A95urO9BtKNfW9r0WYmnar%2Fc%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbbfecacbf4ec4bf9cd1d08d832b4893d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315098267139160&sdata=mX9ek6eh5645yHZdzGR5i4qKcgAAcvytVyWA7oGzTYQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 27, 2020 8:27 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items / Refund approval #6490534060
Importance: High

Hi Sachin,

Need your approval on the below missing item.

It was escalated, however there has been no reply.

Please advise.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 5:40 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing items / Refund approval #6490534060
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below missing item case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 18:01:50
Subject: Missing items / Refund approval

Hi Team,

Problem Statement: Missing items / Refund approval

Ticket id : 1036436

Order Date : 10/05/2020

Order ID: 6490534060

Tracking ID: S001246166125

Total Price : SAR 159.00

The missing item is 155138302 - - Juniors 35-Piece Kitchen Playset the cost of the item is SAR 159.00

Issue Description: Customer placed order for 13 items on 10 May 2020  and as per Hybris the order is delivered on 28/06/2020  however  as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items has been shipped from our side.

We escalated to Shipa on 30 May 2020 and to the WH. on 16 Jul 2020  however no action has been taken since then.

Customer's history : the customer is with us since 11/09/19  and this is his 13th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Shafeeque