Subject: RE: Refund approval "6474347244"
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 06:31:06 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Partially refunding some items under this ticket.

https://landmark.atlassian.net/browse/REL-106627

still getting it approved for the rest of the items since as per the WH team, the remaining items are still with the courier partner.

Revert to me within 24 -48 hours maximum if you don’t hear from me related to refund related emails.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, July 26, 2020 5:47 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval "6474347244"

External email sender, please take precaution.
RMA has been deleted

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 15:44:57
Subject: RE: Refund approval "6474347244"

Hi Shakeeb,

Will revert on this.

Please delete the RMA created as NDR

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 1:55 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval "6474347244"

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 19:41:47
Subject: Refund approval "6474347244"

Hi Team

Problem Statement: Refund approval because of the order not shipped

Ticket ID: 1108512
Order Date: Mar 29, 2020
Order ID: 6474347244
Tracking ID: 45943604453

RMA: 23938874

Total Price: SAR 180.00

Issue Description: The customer did not receive the order as the shipment is not even shipped. So I created an RMA for processing the refund.

Case history: The customer reached out to us on the 29th of May and since then the issue has been escalated to the warehouse multiple times but no action has been taken.

Customer's history: This is the third order of the customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

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