Subject: RE: Refund Approval/ 6486772453
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 06:03:32 +0000

Hi Shakeeb,

This has already been refunded.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 25, 2020 8:29 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval/ 6486772453

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 21:10:02
Subject: Refund Approval/ 6486772453

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 993678
Order Date: April 28, 2020
Order ID: 6486772453
AWB: 45946084914
Total Order Value: SAR 721.90

Issue Description: This order has been placed on April 28, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 11, 2020 and the same was escalated to Aramex with no response received. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: This is customer's first order order with us however, customer started shopping with us in April 2020 only and has a total of 1 completed order now. Value of the completed order is SAR 386. Customer has no previous/similar cases.

Assistance Required: Request you to provide an approval of for the SAR 721.90 so that we can close this case.

Thank you for your help!

Regards,
Centrepoint Support Team

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