Subject: RE: refund approval/ 8373103371
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 06:01:41 +0000

Hi Shakeeb,

Please go ahead and create RMA as Lost in transit for this order.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 25, 2020 8:20 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval/ 8373103371

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 17:43:41
Subject: refund approval/ 8373103371

Hi Team

Problem Statement :  Refund approval.

Ticket id : 555722

Order Date : Mar 16, 2020
Order ID: 8373103371
Tracking ID : 100040740346

Total Price : KWD 27.74

Issue Description : The Customer placed the order on  Mar 16, 2020  , and it is pending since then,  the status of the shipment is shipped.
Case history : The customer reached out to us on 22 Mar 2020  and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 3/16/20 and this is his  first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad

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