Subject: RE: Update regarding returns
From: Saeed Khawaldeh <[email-masked]>
To: Mohd Imran <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Amani Khraisat <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Tue, 28 Jul 2020 19:15:02 +0000

Dear Imran,

Noted and we have talked to the agents again regarding this, thank you.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co>

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From: Mohd Imran [mailto:[email-masked]]
Sent: Tuesday, July 28, 2020 2:45 PM
To: Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi; Amani Khraisat; Saeed Khawaldeh; ccbackoffice; ccwebteam; Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Shakeeb Arsalan
Cc: Mustehsan Siddiqui; Jessie Caparas; Escalations Dxbteam; Nour Hanayneh
Subject: RE: Update regarding returns

Hi Team,

Just a quick reminder, we are not accepting returns through any mode in Bahrain.

Manufacturing defect and damage is an exception.

Please inform every front end person not to pass wrong information.

Regards
Imran

From: Mohd Imran
Sent: Thursday, July 9, 2020 11:15 PM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Amani Khraisat <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ccwebteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Subject: Update regarding returns

Hi Team,

Please be informed that we are having some frequent changes regarding the return process due to present scenarios.

We are not accepting online returns/pickup across all territories except cases of damage, defective and wrong products.

Below is the summarization of present return acceptance as wherein we are accepting Return to store (RTS) as per territory.

Territory

CIR

RTS

KSA

No

Yes

UAE

No

Yes

Kuwait

No

Yes

Bahrain

No

No

Cascade this information to frond end team, and make sure not to convey any wrong information to customer in order to avoid any severe escalation.

Thanks & regards
Imran
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