Subject: RE: Refund Approval/ 6485765357
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 16:52:05 +0000

Hi Shakeeb,

Will revert on this tomorrow.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, July 28, 2020 8:03 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval/ 6485765357

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 19:17:44
Subject: Refund Approval/ 6485765357

Hi  Team,

Problem Statement: Refund Approval

Ticket ID: 1145710
Order Date: Apr 24, 2020
Order ID: 6485765357
AWB: 45945724646
Total Order Value: SAR 420.00

Issue Description: This KSA order has been placed on  Apr 24, 2020  and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on 3 Jun 2020  and . It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: This is customer's first order order with us.

Assistance Required: Request you to provide an approval of  well as assist in marking this Lost in SAR 420.00 Transit/warehouse so that we can close this case.

Thank you for your help!

Regards,
Centrepoint Support Team

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