Subject: Re: Refund approval./ 6482459664
From: Shakeeb Arsalan <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 28 Jul 2020 09:48:03 -0700 (MST)

Pls raise jira and attach the screenshot & ask them to process the RMA as conloc team already confirmed that they have received the returned partial 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 20:10:08 
Subject: Refund approval./ 6482459664 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 779886 

Order Date : Apr 16, 2020 
Order ID: 6482459664 
Tracking ID : 45766182276 
Total Price : SAR670.00 

Missing item price: 399 

Issue Description : The Customer placed the order on Apr 16, 2020 , and it is pending since then, , However the customer is claiming that his one item is missing. 
Case history : The customer reached out to us on Thu, 23 Apr and since then the issue was escalated to the conloc team, they have confirmed with us that the missing item was received back at the warehouse without RMA. 

Customer's history : the customer is with us since 4/16/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.