Subject: RE: refund//6497516651
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 16:47:03 +0000

Hi Seeta,

Will revert on this tomorrow

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, July 28, 2020 12:04 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: refund//6497516651

External email sender, please take precaution.
Hi Malik,

With reference to the order number 6497516651, the refund has already processed from our side on 13th June. However, the customer is claiming that he didn't receive the refund and he shared his bank statement as well.

Could you please check this concern and assist us with the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 16:52:27
Subject: refund

Hi Team,

Problem Statement: Refund Not Processed
Order Date :Jun 6, 2020
Order ID: 6497516651
Tracking ID: 45955504416 / 45956162346
RMA: 23875217
Assistance Required: Need refund for customer.
Issue Description: As per the hybris the refund has been returned to the customer on 13/06/2020 and till now the refund not processed kindly check and process the RMA asap and update us.

Regards,
Mykel

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