Subject: RE: Refund approval / // 9780462966
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 16:44:58 +0000

Hi Seeta,

Raise it to JIRA and have it refunded.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, July 28, 2020 2:05 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval / // 9780462966

External email sender, please take precaution.
Hi Team,

With reference to the order number 9780462966, the order is marked as lost in transit but the refund has not processed yet.

So can you please check this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 20:33:34
Subject: Re: Refund approval / // 9780462966

Hi Team,

Kindly advice.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 8:14:52 PM
Subject: Refund approval / // 9780462966

Hi Team

Problem Statement : Refund approval.

Ticket id : 935480
Order Date : Apr 30, 2020
Order ID: 9780462966
Tracking ID : 45906782865

Total Price : AED253

Issue Description : The Customer placed the order on 30th of Apr, and it is pending since then, On 9th of July the order was marked as lost in transit, However till now the refund has not been initiated.

Case history : The customer reached out to us on 6th of May and since then the issue was escalated to Aramex and then to concept head thrice and then added to the manual refund sheet but no action has been taken.

Customer's history : The customer is with us since 7th of Sep, 2018 with 7 completed orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani

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