Subject: Re: Voided shipment / Refund approval./ 8378606756
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 09:08:17 -0700 (MST)

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 20:41:32 
Subject: Refund approval./ 8378606756 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 859563 

Order Date : Apr 18, 2020 
Order ID: 8378606756 
Tracking ID : 100041460230 

Total Price : KWD36.35 

Issue Description : The Customer placed the order on Apr 18, 2020 and it is pending since then, and the tracking id is invalid. 
Case history : The customer reached out to us on 1 May 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 4/18/20 and this is his first order order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards. 
Asjad.