Subject: Re: Refund Approval/ 6485765357
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 09:02:45 -0700 (MST)

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 25 July, 2020 19:17:44 
Subject: Refund Approval/ 6485765357 

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 1145710 
Order Date: Apr 24, 2020 
Order ID: 6485765357 
AWB: 45945724646 
Total Order Value: SAR 420.00 

Issue Description: This KSA order has been placed on Apr 24, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on 3 Jun 2020 and . It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This is customer's first order order with us. 

Assistance Required: Request you to provide an approval of well as assist in marking this Lost in SAR 420.00 Transit/warehouse so that we can close this case. 

Thank you for your help! 

Regards, 
Centrepoint Support Team