Subject: Refund approval./ 8378606756
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 28 Jul 2020 08:11:32 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 859563 

Order Date : Apr 18, 2020 
Order ID: 8378606756 
Tracking ID : 100041460230 

Total Price : KWD36.35 

Issue Description : The Customer placed the order on Apr 18, 2020 and it is pending since then, and the tracking id is invalid. 
Case history : The customer reached out to us on 1 May 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 4/18/20 and this is his first order order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards. 
Asjad.