Subject: Refund approval./6484787243
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 28 Jul 2020 07:50:55 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 852531 
Order Date :Apr 21, 2020 
Order ID: 6484787243 
Tracking ID : S001013165063 

Total Price : SAR114.00 

Issue Description : The Customer placed the order on Apr 21, 2020 , and it is pending since then, On 4/22/20 the order was marked as delivered, However till now the refund has not been initiated. 
Case history : The customer reached out to us on Apr 21, 2020 and since then the issue was added to the manual refund sheet but no action has been taken and the courier team has confirmed with us that the package has been returned to warehouse . 

Customer's history : the customer is with us since 4/21/20 and this is his firs order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.