Subject: Re: Not Delivered / Refund approval.Order ID: 6480858244
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 28 Jul 2020 06:51:33 -0700 (MST)

Hi Jessie, 

Need your advise on the issue below. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 26 July, 2020 15:04:49 
Subject: Not Delivered / Refund approval.Order ID: 6480858244 

Hi Team 

Problem Statement : Not Delivered / Refund approval. 

Order Date : Apr 12, 2020 
Order ID: 6480858244 
Tracking ID : 290085479910 
Total Price : SAR 823 

Issue Description : The Customer placed the order on Apr 12, 2020, On 11th of May the order was marked as delivered, However till now the customer did not receive the shipment. as seen in attached screenshot that smsa has shared with us that the shipment has been returned to warehouse.as we have escalated to warehouse conloc and they have replied saying that the order shown as Delivered on SMSA portal 

Case history : The customer reached out to us on 31th of May and since then no action has been taken on the issue. 

Customer's history : The customer is with us since 12th of Apr and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Items IDs that have not been received by customer : 162356284,162170133,162344925,162171840,162416339,162097841,161814673,162344927,162335733 . 9 items and in shipment tracking number are 10 items. 

Regards, 
Ebrahim Hageb