Subject: Re: late delivery case ID 1312385
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 28 Jul 2020 05:36:12 -0700 (MST)

Hi , 

It is COD and marked as not delivered, advise the customer to place another order and enter the correct address as the delivery can not be arranged after now. 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 24 July, 2020 11:21:39 
Subject: late delivery case ID 1312385 

Problem Statement: late delivery 
Order Date : 03/07/2020 
Order ID: 6205581541 
Tracking ID: S001801105379 
Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on : 03/07/2020 with the order id 6205581541, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 
please note that the courier team has changed their statements so many times: first they said that they would arrange the delivery asap , then they said the order was misplaced, then out of service area and now they said that they would arrange the delivery without confirming the date. 

please do needful 

Best regards 
Ammar asif