Subject: Not shipped order / Refund approval//6473977824
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 28 Jul 2020 04:49:01 -0700 (MST)

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 28-Mar-2020 

Order ID: 6473977824 

Tracking ID : 45759915272, 45761442300 

Total Price :SAR 455.85 

Issue Description : The Customer placed the order on 28-Mar-2020, and he has received only three items and the not delivered shipment # 45759915272 updated on the manual refund 

sheet due to invalid tracking ID, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 12 of April and then the issue later one was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 11/21/18 and this is his 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.