Subject: RE: Online ordered not received
From: Jessie Caparas <[email-masked]>
To: Max Oasis <[email-masked]>, Prakash Iyangar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohamed Nagy <[email-masked]>
Date: Tue, 28 Jul 2020 11:23:32 +0000

@Mohamed Nagy<mailto:[email-masked]>

Please action the below.

Order ID 9791541451

From: Max Oasis <[email-masked]>
Sent: Tuesday, July 28, 2020 12:25 PM
To: Prakash Iyangar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Online ordered not received

Dear team,
Please check the picture of the customer online order.he ordered online last July 9,2020 and she did not receive the item till date.
Online order Number:9791541451
Customer Name:Ahmad Al Marri
Mobile Number:0506555592

Thanks and regards,
Jenna
  Max, Oasis Centre
Mobile No : 0565018446
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 7, 2020 8:46 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Online item wrong item delivered

HI @Prakash Iyangar<mailto:[email-masked]>

FYI on the below complaint.

Order has already been refunded.

@Max Oasis<mailto:[email-masked]> this item has actually been taken off the website and is not available anymore

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 7, 2020 8:41 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Navneet Gunjan <[email-masked]<mailto:[email-masked]>>
Subject: Online item wrong item delivered

Dear All,

Please be informed that we have 1(one)customer today and complaining that he received wrong item in online .as you will see in the picture,the items that he received is different from item that he selected.i tried to exchange and give the same item that he wanted but it is not available in store.customer felt so disappointed and even asking for the higher management to complain and raise the issue.we tried to call several times in online customer service to double check the items but it is busy and we are not able to connect.we offer him to refund the money but he is insisting to get the same item in the same time as he believe that item was pack in store and mistake of the store people.

Please check the barcode and item before delivery to avoid this kind of issue and complain from our customers.

Thanks adn regards,

Jenna

Thanks and regards,

Jenna

  Max, Oasis Centre

Mobile No : 0565018446

[https://attachments.office.net/owa/max.oasis%40landmarkgroup.com/service.svc/s/GetAttachmentThumbnail?id=AAMkADkwZDUwMTJlLTBiNmYtNGQ1ZS1iN2MzLWI2ZWMxNGFhMzdkNQBGAAAAAACpSA0d2sdqT5skdhtM%2FfaXBwBHh9ZWUKhaQInrJKJjP0ZkAAAAAAEKAABHh9ZWUKhaQInrJKJjP0ZkAAOtxwwXAAABEgAQAInjxSYdoYNKqTSkfZsgnHg%3D&thumbnailType=2&owa=outlook.office.com&scriptVer=2020060101.10&X-OWA-CANARY=gtPAY0Qm8U2HxqSLaGGPAoD6bef_CtgYraYl_20VRdjR5EGYlF2qULZqCxWQEz0SduqweYW1t_k.&token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjU2MzU4ODUyMzRCOTI1MkRERTAwNTc2NkQ5RDlGMjc2NTY1RjYzRTIiLCJ4NXQiOiJWaldJVWpTNUpTM2VBRmRtMmRueWRsWmZZLUkiLCJ0eXAiOiJKV1QifQ.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.gICFn_ICeQ5Ek-EVMcChLiHYi_YvYp5YUNY6cLe-s0Og3oxtdCKqeYLWNQ-BUjN8MpLivC0hvlyb5UcH0P0X7WLKcj80H6mZfPsJSlAB6QVszZlNvzJrNA3JumUB1I4bxeMY4fNQwqp6tITFcdrj4YJp5XTyLDGRi_ZlFOkBrjmKDAqpSGDntqsOdUyo2uU7v7M-XAuucWb3cMmQKJNHdxsEltlBCOGtyBKkXY6TYLuLcaLf5ucDBWlBGkaSzfje6mr1gQlu-3oRy8Rmcrtn10xwIowZq5XquzEEU4hN9Zd8TlYndBBEpnV6vY0HkP-A-gzwFVBQjSk4rf5t4YRn4Q&animation=true]

________________________________

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 12:52 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Dear Mahmoud,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: H33-9S2Z-3897-Z2BH-B|Start Date: 25.02.2020 00:00:00|End Date: 25.08.2020 23:59:59

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A

Value: 215 AED|Minimum Threshold Value: 216 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,

--

Namrita Kanjani

E-Commerce Content Merchandiser

Web Team | Landmark Group

w: webteam.com

t: +97145172143

m: +971567299680

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, February 25, 2020 at 12:05 PM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>, Ansh Kapur <[email-masked]<mailto:[email-masked]>>, Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>, Venkata Burle <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Max Oasis <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Bala Subramaniam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>, Ameay Kumar <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online return ( 9769188928 )

Hi Namrita,

Yes please.

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 11:59 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Hi Mahmoud,

Please let me know if you still need this voucher to be created.

Regards,

--

Namrita Kanjani

E-Commerce Content Merchandiser

Web Team | Landmark Group

w: webteam.com

t: +97145172143

m: +971567299680

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, February 25, 2020 at 9:43 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Ansh Kapur <[email-masked]<mailto:[email-masked]>>, Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>, Venkata Burle <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Max Oasis <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Bala Subramaniam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>, Ameay Kumar <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online return ( 9769188928 )

Hi @Prakash Iyangar<mailto:[email-masked]>

As per below, this prepaid order, customer received it and went to store for RTS to received his refund back to CC, since order status still READY_TO_SHIPPED on hybris customer can't process return and refund, we escalate  that to Hybris support team to update order and they ask OMS to publish Shipped and Delivered message but still no update,

It's ok we will send RV to customer as competition, but before calling him we should update his order since customer initially raise complaint to process RTS and refund back to his CC,  we cant see any feasibility sending vouchers to customers and not solving their initial issue.

Dear @Venkata Burle<mailto:[email-masked]> for your assist please

Mahmoud

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 9:34 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Hi @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>

Can I understand how I can help on this issue?

Thanks

Prakash

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb42a6db917c4a99a8d408d832cfc7a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315215276359222&sdata=Rv7wTzp94OtRADUh4HVlFZ4r1e%2BAPvirrHCHMMyFJQI%3D&reserved=0>

________________________________

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 9:33:26 AM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online return ( 9769188928 )

Dear ,

Please issue , 215 AED, MAX, TH 216, for 6 month

@Prakash Iyangar<mailto:[email-masked]>

Please help to update order and solve tech issue, customer paid by card and might ask refund back to his card again, we cant process RTS to RMA since order still READY_TO_SHIPPED !!

Mahmoud

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 24, 2020 6:36 PM
To: Max Oasis <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

@Mustehsan Siddiqui<mailto:[email-masked]>please speak to the customer and issue a voucher for full order amount.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb42a6db917c4a99a8d408d832cfc7a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315215276369223&sdata=n7DZGv4uRPlOyBJnvTdFCrz8%2FsJQ%2BI0VClCBBlhRVwM%3D&reserved=0>

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 24, 2020 5:50:37 PM
To: Sankar T <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Dear Team,

Customer is asking the higher management contact detail,

Kindly advice,

Thanks

Ashik

  Max, Oasis Centre

Mobile No : 0565018446

[https://attachments.office.net/owa/max.oasis%40landmarkgroup.com/service.svc/s/GetAttachmentThumbnail?id=AAMkADkwZDUwMTJlLTBiNmYtNGQ1ZS1iN2MzLWI2ZWMxNGFhMzdkNQBGAAAAAACpSA0d2sdqT5skdhtM%2FfaXBwBHh9ZWUKhaQInrJKJjP0ZkAAAAAAEKAABHh9ZWUKhaQInrJKJjP0ZkAAOtxwwXAAABEgAQAF7aCLCJiodNk0fU8vu3UVQ%3D&thumbnailType=2&owa=outlook.office.com&scriptVer=2020060101.10&X-OWA-CANARY=gtPAY0Qm8U2HxqSLaGGPAoD6bef_CtgYraYl_20VRdjR5EGYlF2qULZqCxWQEz0SduqweYW1t_k.&token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjU2MzU4ODUyMzRCOTI1MkRERTAwNTc2NkQ5RDlGMjc2NTY1RjYzRTIiLCJ4NXQiOiJWaldJVWpTNUpTM2VBRmRtMmRueWRsWmZZLUkiLCJ0eXAiOiJKV1QifQ.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.gICFn_ICeQ5Ek-EVMcChLiHYi_YvYp5YUNY6cLe-s0Og3oxtdCKqeYLWNQ-BUjN8MpLivC0hvlyb5UcH0P0X7WLKcj80H6mZfPsJSlAB6QVszZlNvzJrNA3JumUB1I4bxeMY4fNQwqp6tITFcdrj4YJp5XTyLDGRi_ZlFOkBrjmKDAqpSGDntqsOdUyo2uU7v7M-XAuucWb3cMmQKJNHdxsEltlBCOGtyBKkXY6TYLuLcaLf5ucDBWlBGkaSzfje6mr1gQlu-3oRy8Rmcrtn10xwIowZq5XquzEEU4hN9Zd8TlYndBBEpnV6vY0HkP-A-gzwFVBQjSk4rf5t4YRn4Q&animation=true]

________________________________

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 10:13 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

External email sender, please take precaution.

Hi Thulasi,

This order is standard shipping and is in Ready to be shipped status. Can you please publish Shipped and Delivered message so that store team can do the RTS?

Thanks,

Sankar.

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 23 February 2020 at 11:32 AM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Max Oasis <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Algaili Ahmed <[email-masked]<mailto:[email-masked]>>, Bala Subramaniam <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>, Navneet Gunjan <[email-masked]<mailto:[email-masked]>>, Ameay Kumar <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online return ( 9769188928 )

Dears @LMG OMS<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]> @Jishan Sahib<mailto:[email-masked]>

Please update mention order to close the  below case.

Mahmoud

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 22, 2020 12:16 PM
To: Max Oasis <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

OMS team can you please update the status on this.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb42a6db917c4a99a8d408d832cfc7a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315215276379217&sdata=7u8gzIR1HHQPjf4IsQ4BsZ41iy6iPLNOSjI8nHghvTw%3D&reserved=0>

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 22, 2020 12:14:26 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Dear Team,

Kindly update the status as below issue which is pending more than one week,

Thanks

Ashik

0509320271

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 3:53 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Hi @LMG OMS<mailto:[email-masked]> ,

Order consignment is in READY_TO_SHIPPED , please publish Ready_for_Pickup & Pickup_Complete.

----------------------------------

With Thanks & Regards,

Jishan Sahib

Web Team | Landmark Group

M : +97156-5451011

T  : +9714 - 5174376

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 19 February 2020 at 3:03 PM
To: Max Oasis <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Algaili Ahmed <[email-masked]<mailto:[email-masked]>>, Bala Subramaniam <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>, Navneet Gunjan <[email-masked]<mailto:[email-masked]>>, Ameay Kumar <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online return ( 9769188928 )

@[email-masked]<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>@Mohammed Idrees<mailto:[email-masked]>

Please help updating Consignments

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 2:59 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Dear Sir,

Please see the attached picture for the items that we need to return.

Thanks and regards,

Ashik

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 2:55 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online return ( 9769188928 )

Dears @Max Oasis<mailto:[email-masked]>

Please advise each order and items want to return

Mahmoud

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 2:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Hi @Escalations Dxbteam<mailto:[email-masked]>

Can you please assist in closing this issue at the earliest.

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb42a6db917c4a99a8d408d832cfc7a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315215276379217&sdata=A1qZsa1p028LNEr7t0qPxlH9OBn2rqcFZTKekDyoVdQ%3D&reserved=0>

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 2:24:50 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ajitsingh Bhathal <[email-masked]<mailto:[email-masked]>>; Navneet Gunjan <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return ( 9769188928 )

Dear Team,

We have sent multiple mails and we have call the call center more than 10 times however till now we did not receive any update,

Customer keep calling asking the explanation for delay and kindly advice for below issue on priority,

Thanks

Ashik

0509320271

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 9:00 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return

Dear Team,

Kindly advice for below issue,

Thanks

Ashik

0509320271

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 10:23 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online return

Dear Team,

Kindly update the status of below online return and customer is waiting from one week,

Thanks

Ashik

0509320271

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 15, 2020 5:36 PM
To: Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Online return

Dear team,

Please check the status of our 1 collected order,as we are trying to return the items several times but still showing in POS "return is in progress".

we also called several times to online customer service but their answer is to wait.Please help us to solve the issue as the customer is still waiting and wants to return her money back.

Thanks and regards,

Jenna

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 7:57 PM
To: Ramzee Hamza <[email-masked]<mailto:[email-masked]>>; Padam Raj <[email-masked]<mailto:[email-masked]>>; Roshan Shreshtha <[email-masked]<mailto:[email-masked]>>; Basant Pal <[email-masked]<mailto:[email-masked]>>; Milind Shinde <[email-masked]<mailto:[email-masked]>>
Subject: Online order delivery request

Dear Team,

Please check our online order,as customer is expecting to be deliver the item by today,as he will be leaving the country by tomorrow.please check the status of the order and if possible to deliver the item either in bur-dubai or IBN store by morning delivery and our staff will go and collect the order in the said store.

Thanks and regards,

Jenna

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Max Oasis <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 11:43 PM
To: Ramzee Hamza <[email-masked]<mailto:[email-masked]>>; Padam Raj <[email-masked]<mailto:[email-masked]>>; Roshan Shreshtha <[email-masked]<mailto:[email-masked]>>; Basant Pal <[email-masked]<mailto:[email-masked]>>; Milind Shinde <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Online order delivery request

Dear Team,

Please check the customer online order that needs to be urgently delivered and update us the status of the same.

Thanks and regards,

Jenna

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Max Oasis
Sent: Monday, January 6, 2020 7:18 AM
To: Ramzee Hamza <[email-masked]<mailto:[email-masked]>>; Padam Raj <[email-masked]<mailto:[email-masked]>>; Roshan Shreshtha <[email-masked]<mailto:[email-masked]>>; Basant Pal <[email-masked]<mailto:[email-masked]>>; Milind Shinde <[email-masked]<mailto:[email-masked]>>
Subject: Online order delivery request

Dear Team,

Please be informing that customer is requesting to send the below online orders by today,

Kindly send the same along with today evening delivery if possible,

9766323126

9766384419

Thanks

Ashik

  Max, Oasis Centre

Mobile No : 0565018446

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb42a6db917c4a99a8d408d832cfc7a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315215276389212&sdata=tQHuQtSQe7n55zPIEFPdS60VGcaLh%2FCAj7U1CPNPnEI%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb42a6db917c4a99a8d408d832cfc7a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315215276399209&sdata=bO0zsD5Tjrb4x%2BrTlyAJflahwCPC%2Box8yiPDcymlorI%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com