Subject: Re: Not shipped items / Refund approval// 6485436750
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 03:16:35 -0700 (MST)

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 25 July, 2020 12:36:03 
Subject: Not shipped items / Refund approval// 6485436750 

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Apr 23, 2020 

Order ID: 6485436750 

Tracking ID : 45951721502, 290088487973 

Total Price : SAR371.20 

Issue Description : The Customer placed the order on Apr 22, 2020, the order updated on the manual refund sheet due to invalid tracking ID# 45951721502 & and regarding the Tracking 290088487973 the shipment is marked as delivered while as per SMSA portal it is showing returned to shipper. 

Case history : The customer reached out to us on 10th of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since Apr 23, 2020 and this is his 1st order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.