Subject: Re: refund issue case ID 1311331
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 28 Jul 2020 02:54:03 -0700 (MST)

Hi 

in the following case 1311331, the customer did not say anything apart from providing the attachment u mentioned, 
Clarify with him . 

Note : the refund for the order 6497292664 was initiated on 13th of June and the statement the customer provided is from 24th of June. 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 25 July, 2020 12:18:04 
Subject: Re: refund issue case ID 1311331 

Hi team 
any update? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 21:51:42 
Subject: refund issue case ID 1311331 

Hi Malik, 

With reference to Order ID: 6497292664 
RMA : 23875044 

As per the hybris the refund has been done from our end on 13 June, 2020. But customer is claiming that he has not received the amount. Kindly check and update us the status of refund. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 10:56:53 
Subject: refund issue case ID 1311331 

Problem Statement: Refund Not credited 
Order Date : 05-Jun-2020 
Order ID: 6497292664 
Tracking ID: 649729266422999991 
Assistance Required: Need refund for customer. 
RMA : 23875044 

As per record , the refund has been initiated on 13/06/2020. but the customer claims that the refund did not get credited into his account yet and he shared with us bank statement to prove his claim. 

please do needful. 

Best regards 
Ammar Asif