Subject: Fwd: refund//6497516651
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 01:03:38 -0700 (MST)

Hi Malik, 

With reference to the order number 6497516651, the refund has already processed from our side on 13th June. However, the customer is claiming that he didn't receive the refund and he shared his bank statement as well. 

Could you please check this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 16:52:27 
Subject: refund 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Jun 6, 2020 
Order ID: 6497516651 
Tracking ID: 45955504416 / 45956162346 
RMA: 23875217 
Assistance Required: Need refund for customer. 
Issue Description: As per the hybris the refund has been returned to the customer on 13/06/2020 and till now the refund not processed kindly check and process the RMA asap and update us. 

Regards, 
Mykel