Subject: RE: Missing Item from the shipments "6483919409"
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 06:46:08 +0000

Hi Fauzan,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 27, 2020 8:42 PM
To: Fauzan Ahmad . Musalman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing Item from the shipments "6483919409"

Thanks @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Will revert tomorrow on this.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 5:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item from the shipments "6483919409"
Importance: High

External email sender, please take precaution.
Hi Jessie,

The concept of the missing items are SPLSH. And the total value is SAR281.
We have escalated to warehouse many times. first escalation were on 5 Jun 2020.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 13:48:36
Subject: RE: Missing Item from the shipments "6483919409"

Hi @Seeta Seeta<mailto:[email-masked]>

The missing items are from which concept and what is the total value?

Where did we escalate to investigate this issue?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 11:10 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Missing Item from the shipments "6483919409"

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 18:57:00
Subject: Re: Missing Item from the shipments "6483919409"

Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 22:13:52
Subject: Re: Missing Item from the shipments "6483919409"

Hi Team,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 22:35:14
Subject: Missing Item from the shipments "6483919409"

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 16:27:26
Subject: Missing Item from the shipments "6483919409"

Problem Statement: Missing Item from the shipments

Order Date: Apr 19, 2020
Order ID: 6483919409
Tracking ID: S001064720834

Assistance Required: Need Missing item

Issue Description: Customer claims, she has  NOT received 10 items from a total of 17 items. She has only received 07 items.
Missing Item:
162177389 - - Set of 2 - Printed Sleep Dress with Round Neck and Short Sleeves / SPLASH / SAR69.00
161000718 - - Solid Cropped Leggings with Elasticised Waistband / SPLASH  / SAR20.00
159931341 - - Full Length Jeans with Pocket Detail and Belt Loops / SPLASH / SAR36.00
159931365 - - Skinny Fit Full Length Jeans with Pocket Detail and Belt Loops / SPLASH / SAR36.00
161984306 - - Slim Fit Printed T-shirt with Round Neck and Cap Sleeves / SPLASH  / SAR24.00
162102403 - - Printed Hipster Briefs with Elasticised Waistband / SPLASH  / SAR8.00
162102375 - - Printed Hipster Briefs with Elasticised Waistband / SPLASH  / SAR8.00
162177247 - - Printed Hipster Briefs with Wide Elasticised Waistband / SPLASH  / SAR8.00
161467397 - - Plain Basic Bra with Hook and Eye Closure / SPLASH  / SAR36.00
161467269 - - Solid Non-Padded Bra with Lace Panels and Adjustable Straps / SPLASH  / SAR36.00

Attached List of items. The list have the received item marked Received, and except those, all items are not received by the customer.

https://landmarkgroupservice.freshdesk.com/a/tickets/1018445<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F1018445&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8da7e7ce98bf43632bd808d8324c07e4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637314649413198661&sdata=glkwIAzMxz5AWiUipRkxR%2BO4Dyzq2P6lurYEMHUxxd0%3D&reserved=0>

Thanks for your help and assistance.

Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8da7e7ce98bf43632bd808d8324c07e4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637314649413208657&sdata=OKDF32I6uxtdCe%2FjK87S%2Bxs00FXnXEe1oCmoNeQETwQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing Item from the shipments "6483919409"
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 06:09:46 +0000

If items not received as per customer, pls refund.

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 27, 2020 8:43 PM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing Item from the shipments "6483919409"
Importance: High

@Varun Sharma<mailto:[email-masked]>

Need your approval on the below missing item case.

As per CS team, it has been escalated to the WH time but there has been no revert.

Amount to be refunded is SAR 281.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 5:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item from the shipments "6483919409"
Importance: High

External email sender, please take precaution.

Hi Jessie,

The concept of the missing items are SPLSH. And the total value is SAR281.

We have escalated to warehouse many times. first escalation were on 5 Jun 2020.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 13:48:36
Subject: RE: Missing Item from the shipments "6483919409"

Hi @Seeta Seeta<mailto:[email-masked]>

The missing items are from which concept and what is the total value?

Where did we escalate to investigate this issue?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 11:10 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Missing Item from the shipments "6483919409"

External email sender, please take precaution.

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 18:57:00
Subject: Re: Missing Item from the shipments "6483919409"

Hi Team,

Any update ?

Regards
Shakeeb

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 22:13:52
Subject: Re: Missing Item from the shipments "6483919409"

Hi Team,

Any update on below case.

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 22:35:14
Subject: Missing Item from the shipments "6483919409"

Hi Team,

Kindly assist us on below case.

Regards,

Fauzan

  _____

From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 16:27:26
Subject: Missing Item from the shipments "6483919409"

Problem Statement: Missing Item from the shipments

Order Date: Apr 19, 2020

Order ID: 6483919409

Tracking ID: S001064720834

Assistance Required: Need Missing item

Issue Description: Customer claims, she has  NOT received 10 items from a total of 17 items. She has only received 07 items.

Missing Item:

162177389 - - Set of 2 - Printed Sleep Dress with Round Neck and Short Sleeves / SPLASH / SAR69.00

161000718 - - Solid Cropped Leggings with Elasticised Waistband / SPLASH  / SAR20.00

159931341 - - Full Length Jeans with Pocket Detail and Belt Loops / SPLASH / SAR36.00

159931365 - - Skinny Fit Full Length Jeans with Pocket Detail and Belt Loops / SPLASH / SAR36.00

161984306 - - Slim Fit Printed T-shirt with Round Neck and Cap Sleeves / SPLASH  / SAR24.00

162102403 - - Printed Hipster Briefs with Elasticised Waistband / SPLASH  / SAR8.00

162102375 - - Printed Hipster Briefs with Elasticised Waistband / SPLASH  / SAR8.00

162177247 - - Printed Hipster Briefs with Wide Elasticised Waistband / SPLASH  / SAR8.00

161467397 - - Plain Basic Bra with Hook and Eye Closure / SPLASH  / SAR36.00

161467269 - - Solid Non-Padded Bra with Lace Panels and Adjustable Straps / SPLASH  / SAR36.00

Attached List of items. The list have the received item marked Received, and except those, all items are not received by the customer.

https://landmarkgroupservice.freshdesk.com/a/tickets/1018445<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F1018445&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1252621d12044c9db8f308d832bcd3fd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315133893079404&sdata=aXZWRSy56iFolT1vdMLGVxPcBMIoTWlympgriszDuOE%3D&reserved=0>

Thanks for your help and assistance.

Regards,

Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1252621d12044c9db8f308d832bcd3fd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315133893089393&sdata=fZKkny3OpAGXAwrIh72%2F6ZDr%2FgtoLPm%2B5Ivn4ZmCORo%3D&reserved=0>