Subject: Re: refund approval/ 6475712620
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: asjad hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 27 Jul 2020 10:41:50 -0700 (MST)

Hi Asjad, 

As the order marked as NDR and RMA created by System kindly raise jira for refund. 

Regards, 
Fauzan 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 27 July, 2020 21:25:04 
Subject: refund approval/ 6475712620 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 853654 
Order Date : Apr 1, 2020 
Order ID: 6475712620 
Tracking ID : S001002013153 

Total Price : SAR302. 

Issue Description : The Customer placed the order on Apr 1, 2020 , and it is pending since then, on 7/18/20 the order was marked as not delivered, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 1 May 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 4/1/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.