Subject: Re: Approval required for the refund - Ticket ID 1070117
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, con loc <[email-masked]>, anwar panery <[email-masked]>, Eugene Ocoy <[email-masked]>, Dipesh Regmi <[email-masked]>, [email-masked], deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 10:03:12 -0700 (MST)

Hi Jessie, 

Thank you for your help. 

The RMA still not processed kindly advice. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]>, "con loc" <[email-masked]>, "anwar panery" <[email-masked]>, "Eugene Ocoy" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 16:51:44 
Subject: RE: Approval required for the refund - Ticket ID 1070117 

Hi Fauzan, 

This has been updated as NOT DELIVERED now and RMA has been auto generated. 

[ mailto:[email-masked] | @Con Loc ] [ mailto:[email-masked] | 
@Anwar P. Panery ] [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Dipesh Regmi ] [ mailto:[email-masked] | 
@Deepak Damodaran ] 

Please process RMA # 53247351 on urgent basis. 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] if you don’t get a revert on this please let me know asap. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, July 20, 2020 8:05 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Approval required for the refund - Ticket ID 1070117 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 July, 2020 21:17:54 
Subject: Approval required for the refund - Ticket ID 1070117 

Dear Team, 

Problem Statement : Refund Not Processed 

Order Date : Apr 17, 2020 

Order ID : 9778426469 

Return Tracking ID : S000955674852 
RMA : 43180415 

Concept : MAX 
Total Price : AED 206.00 

Issue Description : The courier team cancelled the pick up on 29th of June (PFA), However the refund has not been initiated yet. 

Case History :The customer reached out to us on 20th of May to arrange the collection for the shipment and since then we have been contacting the Conloc team to do the needful and also updated the Manual Refund Sheet., Many escalations have been sent to them but they have not reverted back. 

Customer's History : The customer has been with us since 08th of Dec 2018 and has 2 orders with AED 5,190.00 with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 

Nikhil. 

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