Subject: RE: late shipment / Refund approval 6490592382
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Sree Adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 16:53:16 +0000

Hi Shakeeb,

Status updated as NDR. Raise a JIRA to process the RMA now.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 22, 2020 2:26 PM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Sree Adhikessavan <[email-masked]>; Seeta Seeta <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: late shipment / Refund approval 6490592382

Hi Shakeeb,

Will revert shortly.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 12:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: late shipment / Refund approval 6490592382

External email sender, please take precaution.

Hi Team

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1236981
Order Date : May 10, 2020
Order ID: 6490592382
Tracking ID : CRDSAL0019721820
Total Price : SAR 259.20

Issue Description : The Customer placed the order on 10th of May, and it is pending since then without being shipped.

Case history : The customer reached out to us on 20th of June and since then we have been contacting the WH team but they have not reverted back to us.

Customer's history : the customer is with us since 25th of Apr 2019 and this is his 7th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 20:45:23
Subject: late shipment case ID 1236981

Hi Team,

With reference to order ID: 6490592382
Tracking ID:  CRDSAL0019721820
Customer placed order on May 10, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped.
Kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 09:39:27
Subject: late shipment case ID 1236981

Hi team

Problem Statement: Late shipment.
Order Created:May 10, 2020
Order Number:6490592382
Tracking ID: CRDSAL0019721820

Assistance Required: Need urgent shipping.
Issue Description: the customer is complaining about late delivery, and till now order has not been shipped .
please do needful.

Regards
ammar asif

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