Subject: RE: Refund Approval #6490196288
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 27 Jul 2020 16:52:14 +0000

Hi Fauzan,

Status updated as NDR now. Create a JIRA ticket to process the RMA.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, July 22, 2020 8:32 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #6490196288
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement : Refund Not Processed
Order Date : May 9, 2020
Order ID: 6490196288
Tracking ID: CRDSAL0019826020 (Not Picked)
Concept: MAX
Total Price : SAR274.50

Issue Description : The items were not shipped from our end. The status of the the consignment is shipped since 15 May, 2020.

Case History :The customer reached out to us on June 19 regarding the refund. Manual Refund Sheet has been updated for the same.

Customer's History : The customer has more than 20 completed order and she is with us since 2017.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Fauzan.
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