Subject: Re: Approval required for the refund - Ticket ID 1070117
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 27 Jul 2020 22:20:34 +0530

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 17, 2020
Order ID: 9778426469
Return Tracking ID: S000955674852
RMA : 43180415
Concept: MAX
Total Price : AED 206.00

Issue Description : The courier team cancelled the pick up on 29th of June
(PFA), However the refund has not been initiated yet.

Case History :The customer reached out to us on 20th of May to arrange the
collection for the shipment and since then we have been contacting the
Conloc team to do the needful and also updated the Manual Refund Sheet.,
Many escalations have been sent to them but they have not reverted back.

Customer's History : The customer has been with us since 08th of Dec 2018
and has 2 orders with AED 5,190.00 with us.

Assistance Required: We request you to provide us refund approval in order
to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

On Mon, 20 Jul 2020 at 21:17, Nikhil Bishnoi <[email-masked]>
wrote:

> Dear Team,
>
> *Problem Statement* : Refund Not Processed
> *Order Date* : Apr 17, 2020
> *Order ID*: 9778426469
> *Return Tracking ID*: S000955674852
> *RMA :* 43180415
> *Concept*: MAX
> *Total Price* : AED 206.00
>
> *Issue Description* : The courier team cancelled the pick up on 29th of
> June (PFA), However the refund has not been initiated yet.
>
> *Case History* :The customer reached out to us on 20th of May to arrange
> the collection for the shipment and since then we have been contacting
> the Conloc team to do the needful and also updated the Manual Refund
> Sheet., Many escalations have been sent to them but they have not reverted
> back.
>
> *Customer's History : *The customer has been with us since 08th of Dec
> 2018 and has 2 orders with AED 5,190.00 with us.
>
> *Assistance Required*: We request you to provide us refund approval in
> order to refund the customer manually and close the issue the soonest.
>
> Regards,
> Nikhil.
>