Subject: RE: Refund Approval - Return request 6480452473
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 16:45:50 +0000

Hi Fauzan,

Please raise a JIRA to process the refund as per the attached screenshot.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 27, 2020 8:27 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval - Return request 6480452473
Importance: High

External email sender, please take precaution.
Hi Team.

Kindly assist us on below case. and help us to get refund approval.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 15:00:04
Subject: Re: Refund Approval - Return request 6480452473

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 20:40:53
Subject: Refund Approval - 753478

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 11, 2020
Order ID: 6480452473<callto:6469596043>
Tracking ID: 45946232916
RMA : 23646062
Concept: Splash
Total Price : SAR 306.56

Issue Description : The items were collected and returned back on May 06. The refund is pending since then.

Case History :The customer reached out to us on April 20 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well.

Customer's History : The customer has placed the order as Guest.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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