Subject: RE: Returned to Origin / Refund approval #6494927243
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 16:39:17 +0000

Hi Fauzan,

Will revert on this.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 27, 2020 5:27 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Returned to Origin / Refund approval #6494927243
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 15:16:36
Subject: Returned to Origin / Refund approval.

Hi Team,

Problem Statement : Returned to Origin / Refund approval.

Ticket ID: 1222099

Order date : 29/05/20

Order Number: 6494927243
Tracking ID: CRDSAL0023296520

Total Price : 446 SAR

Issue Description: The order was shipped from our side on 30/05/2020 but till now the order has not delivered to the customer . As per tracking details the order is " Returned to the origin ".
We escalated to the Saudi post on on 22/07/2020 and to added in the updation sheet as well how also escalated to Conloc however no action has been taken  so far .

Customer's history : the customer is with us since 3/23/20  and this is his 14th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Shafeeque

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