Subject: Re: Refund Approval - Return request 6480452473
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 09:27:03 -0700 (MST)

Hi Team. 

Kindly assist us on below case. and help us to get refund approval. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 15:00:04 
Subject: Re: Refund Approval - Return request 6480452473 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 20:40:53 
Subject: Refund Approval - 753478 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 11 , 2020 
Order ID : [ callto:6469596043 | 6480452473 ] 
Tracking ID : 45946232916 
RMA : 23646062 
Concept : Splash 
Total Price : SAR 306.56 

Issue Description : The items were collected and returned back on May 06. The refund is pending since then. 

Case History :The customer reached out to us on April 20 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well. 

Customer's History : The customer has placed the order as Guest. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.