Subject: Re: Refund approval / // 9780462966
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 27 Jul 2020 08:03:34 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, July 25, 2020 8:14:52 PM 
Subject: Refund approval / // 9780462966 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 935480 
Order Date : Apr 30, 2020 
Order ID: 9780462966 
Tracking ID : 45906782865 

Total Price : AED253 

Issue Description : The Customer placed the order on 30th of Apr, and it is pending since then, On 9th of July the order was marked as lost in transit, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 6th of May and since then the issue was escalated to Aramex and then to concept head thrice and then added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is with us since 7th of Sep, 2018 with 7 completed orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Shivani